Refund policy

Ayutree Ayurvedic Cosmetics - Refund Policy

Thank you for choosing Ayutree Ayurvedic Cosmetics. We want you to be fully satisfied with your purchase. This Refund Policy outlines our guidelines for returning products and receiving refunds. Please read this policy carefully before making a purchase. By purchasing our products, you agree to the terms and conditions of this policy.

1. Returns and Refunds

We offer refunds and returns on products under the following conditions:

a. Damaged or Defective Products:
If you receive a product that is damaged during shipping or is defective, please contact our customer support team within 3 - 4 days of receiving the product. We will provide instructions for returning the product. Once we receive the damaged or defective item, we will issue a full refund or send a replacement, as per your preference.

b. Incorrect Products:
If you receive the incorrect product, please contact us within 3 - 4 days of receiving the product. We will guide you through the return process. Upon receiving the incorrect item, we will arrange for the correct product to be sent to you or issue a refund.

c. Allergies or Adverse Reactions:
If you experience an allergic reaction or adverse effects from using our products, please discontinue use immediately and consult a healthcare professional. We do not offer refunds for allergies or adverse reactions.

2. Return Process

To initiate a return and request a refund, please follow these steps:

• Contact our customer support team at ayutreesuggesstions@gmail.com
• Provide details about the reason for the return, including order number, product name, and issue.
• Await instructions from our team on how to proceed with the return.

3. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

4. Refund Timing

Refunds will be processed within 15 days after we receive the returned item. The timing of the refund may vary based on your original payment method and financial institution.

5. Exclusions

This refund policy does not cover:

• Products that have been used, damaged, or altered after delivery.
• Items returned without prior communication with our customer support team.
• Allergic reactions or adverse effects from using the products.

6. Contact Us

If you have any questions or concerns about our refund policy, please contact us at ayutreesuggesstions@gmail.com

7. Changes to the Refund Policy

We reserve the right to modify or update this refund policy at any time. The revised policy will be posted on our website with the effective date.

By making a purchase from Ayutree Ayurvedic Cosmetics, you acknowledge that you have read and understood this Refund Policy and agree to its terms.